Customer Service Advisor

Full Time Permanent Position

Location: Chilton, Buckinghamshire

Hours: Monday-Friday 9-5pm

Our client offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  They are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

Due to the continuing success of the growing Agency we are recruiting for a full time Customer Service Adviser within the team. You will be providing exceptional service to both their existing customer base and new customers. On a day-to-day basis you will be dealing with new sales and enquiries, existing policy changes and claims, all with a ‘can do’ proactive enthusiasm.

Whatever your background, you’re enthusiastic, with a strong willingness to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You can communicate effectively in writing and verbally, with a strong attention to detail and excellent phone manner. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:

  • Experience working with a customer service environment
  • Experience of working within a regulated environment would be desirable however not essential as we will provide you with all of the training you need to be successful within this role
  • Demonstrate strong organizational skills and effective time management

You can expect full product and systems training in a friendly and supportive environment.

Benefits: 25 days holiday entitlement plus bank holidays Health & Wellbeing plan Pension Scheme with employer contributions

If you feel like this would be a good fit, we’d love to hear from you!

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